Packing Your Seafood
First, your fillets are cut from the fish the day of shipping – not in advance. This policy ensures you will receive the freshest fish anywhere on the internet. Next, we vacuum seal and label your items to lock in the fresh seafood flavor. Finally, we carefully pack your seafood in a DOT approved shipping cooler, complete with frozen gel packs and insulated packing material. We want your seafood to arrive fresh, cold, and delicious!
Shipping Your Seafood
Orders received by 11:00AM, EST (Mon - Wed) are shipped the same day (unless otherwise requested and/or items not available). All orders are shipped via FedEx and must arrive within 2 calendar days. We currently ship Monday through Thursday, with delivery Tuesday through Friday. Please call 1-888-609-FISH for a Saturday delivery to ensure this service is available in your area and a Saturday FedEx surcharge may apply. You will receive the FedEx tracking number via email when you item ships. Please call if you have any questions regarding when your order will ship.
· All shipments are sent “Shipper Release” and FedEx will not require a signature. The item will be placed on the front porch. Please make sure the recipient is aware a package has been sent.
· Delivery times vary from zip code to zip code and FedEx can make deliveries up to 7:00 pm local time.
· FedEx must have access to Apartments and Gated communities. There are local polices in these locations and the recipient is required to assist with the deliveries. We are not responsible for access delays.
· We are not responsible for delays which FedEx deems “Outside of our Control”
Shipping costs are determined by the weight of the package and distance from our facility located in Charleston, South Carolina. Without obligation, you have the ability to view the actual shipping costs once you enter the destination zip code during the check out process. If you have questions, feel free to call our trained staff us at 1-888-609-FISH (3474).